Posts Tagged ‘Customer Service

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As more and more consumers start using social channels for customer service, it's even more important that businesses keep up with consumer demand. A new infographic from Sprout Social shows that the number of customers turning to social media for customer support continues to increase—up 21 percent in the last two quarters. But, response times have increased by four percent, and the overall response rate has decreased by 2.5 percent. (more…)

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